Summary

The Bobby R. Alford Department of Otolaryngology - Head and Neck Surgery is in search of a Coordinator, Patient Support Services to join our growing clinical team. This position will positively contribute to our patients' experience by communicating with professionalism and compassion, and serving as a liaison to the department. The coordinator will provide clinical support by managing surgical schedules, reaching out to patients regarding referrals, pre- operative instructions, and appointments. They will work closely with departmental clinical staff, as well as partners in BCM's business office, and will regularly interact with affiliate hospital staff.

Job Duties

• Coordinates with health care facilities for patient surgeries, tests, or procedures.
• Communicates pre-operative instructions and requirements for medical clearance to patients; addresses financial issues regarding surgeries or procedures.
• Assembles medical records and insurance information for patient appointments.
• Orders specialized supplies or equipment needed for surgeries or procedures, including tissues and grafts.
• Assists with insurance pre-authorizations or issues.
• Provides administrative support for physicians as needed.
• Functions as surgery scheduler and administrative support for Otolaryngology faculty.
• Supports patient access to department by staffing Live Answer line and resolving patient requests.
• Coordinates with other clinical staff members to support patients through pre, peri, and post-operative process.
• Coordinates operative schedules with other departmental support staff.
• Coordinates with health care facilities for patient surgeries, tests, or procedures.
• Communicates pre-operative instructions and requirements for medical clearance to patients; addresses financial issues regarding surgeries or procedures.
• Assembles medical records and insurance information for patient appointments.
• Orders specialized supplies or equipment needed for surgeries or procedures, including tissues and grafts.
• Assists with insurance pre-authorizations or issues.
• Provides administrative support for physicians as needed.
• Functions as surgery scheduler and administrative support for Otolaryngology faculty.
• Supports patient access to department by staffing Live Answer line and resolving patient requests.
• Coordinates with other clinical staff members to support patients through pre, peri, and post-operative process.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Prior experience in healthcare, particularly in an academic or surgical/procedural practice.
• Experience using an EMR such as Epic, and proficiency in Microsoft Office.
• Prior experience coordinating multiple, complex schedules.