Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. Medina Hospital provides state-of-the-art healthcare to all its patients. Medina Hospital received Vizient, Inc.\'s Bernard A. Birnbaum, MD, Quality Leadership Award for excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Medina Hospital is also proud to be a Pathway Hospital awarded by the American Nurses Credentialing Center. This designation recognizes a health care organization’s commitment to creating a positive practice environment that empowers and engages staff.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.

A caregiver in this position works Evenings, from 3:00pm—11:30pm.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register.

• Function as a Super User and act as a resource for training of new caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an associate’s degree and one year of experience OR a bachelor’s degree.

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.

• Basic PC software application knowledge and ability to use multiple data systems.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/