Overview

National and Alamo has exciting opportunities for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

This position will be located at the Charlotte Douglas International Airport; address: 5501 Josh Birmingham Parkway Charlotte, NC 28208

This is a Full-time position, elevated hours, working 40 hours per week and pay is $17 / hour. 

Qualified candidate must be available to work one of the following schedules:

Schedule 1

Sunday: 10:00am to 7:00pm

Monday: 10:00am to 7:00pm

Tuesday: 10:00am to 7:00pm

Wednesday: 10:00am to 7:00pm

Thursday: 10:00am to 7:00pm

Friday: Off

Saturday: Off

Schedule 2

Sunday: 10:00am to 8:00pm

Monday: Off

Tuesday: Off

Wednesday: 10:00am to 8:00pm

Thursday: 10:00am to 8:00pm

Friday: 10:00am to 8:00pm

Saturday: 10:00am to 8:00pm

Schedule 3

Sunday: OFF

Monday: 4:00 AM - 1:00 PM

Tuesday: 4:00 AM - 1:00 PM

Wednesday: 4:00 AM - 1:00 PM

Thursday: 4:00 AM - 1:00 PM

Friday: 4:00 AM - 1:00 PM

Saturday: OFF

We offer:

• Paid time off
• Employee discount
• 401k retirement plan
• Training and development

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail or guest services
• Must have a valid driver\'s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• Cannot have any drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work one of the following shift/schedule:

  • Schedule 1

    Sunday: 10:00am to 7:00pm

    Monday: 10:00am to 7:00pm

    Tuesday: 10:00am to 7:00pm

    Wednesday: 10:00am to 7:00pm

    Thursday: 10:00am to 7:00pm

    Friday: Off

    Saturday: Off

  • Schedule 2

    Sunday: 10:00am to 8:00pm

    Monday: Off

    Tuesday: Off

    Wednesday: 10:00am to 8:00pm

    Thursday: 10:00am to 8:00pm

    Friday: 10:00am to 8:00pm

    Saturday: 10:00am to 8:00pm

  • Schedule 3

    Sunday: OFF

    Monday: 4:00 AM - 1:00 PM

    Tuesday: 4:00 AM - 1:00 PM

    Wednesday: 4:00 AM - 1:00 PM

    Thursday: 4:00 AM - 1:00 PM

    Friday: 4:00 AM - 1:00 PM

    Saturday: OFF