Patient Service Specialist

Join Cleveland Clinic’s Lou Ruvo Center for Brain Health and become a part of one of the most respected healthcare organizations in the world. The Lou Ruvo Center for Brain Health is a medical center dedicated solely to the pursuit of more effective treatments for brain diseases and to the provision of state-of-the-art care for patients affected by these diseases and their families. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This role works closelywith providers and departments to support critical programs, research needs, and patient care. Working directly with healthcare providers gives someone the opportunity to be a critical part of a medical team, providing the administrative support that is the backbone of the patient service experience.

A caregiver in this position worksvarying shifts between 6:30AM – 5:30PM.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate, triage and resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Enter and maintain confidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree.

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology.

• Healthcare, clinical or administrative background.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/