Summary

Patient Business Services is seeking a Patient Affairs Specialist toestablish the initial patient-family contact and maintain the continuity of patient rapport.

Job Duties

• Financially clears patients for upcoming services.
• Investigates and verifies insurance coverage and eligibility for scheduled services.
• Documents detailed benefit verification information.
• Creates estimates and financially counsels patients on amount due.
• Collects patient out of pocket and documents efforts.
• Contacts external PCP offices to initiate and obtain referrals for Baylor specialists.
• Answers Insurance Verification Helpline calls and emails to resolve insurance issues for patients and clinical departments.
• Corresponds with insurance companies to review denied services and provide recourse for payment.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Epic experience.
• Insurance benefit, PCP referral and authorization requirement verification experience.