Scheduling and Pre-Registration Representative I

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

In our Finance division, caregivers use their knowledge and skills every day to provide exceptional experiences for patients and their families in a variety of diverse functions. Through the talents of over 2,500 dedicated caregivers, our Revenue Cycle Management supports the Cleveland Clinic mission by securing timely, appropriate payment for services rendered, efficiently patient-friendly.

A caregiver in this position works 9:30am - 6:00pm.

A caregiver who excels in this role will:

• Provide a comprehensive set of business, financial and appointment-related services during the pre-access process or before the patient presents for a service via the phone.

• Perform pre-registration for diagnostic testing and surgeries by contacting patients via telephone and completing an accurate interview to obtain demographic, insurance, medical and financial information.

• Utilize an estimator tool to provide patients with an estimate of out-of-pocket expenses prior to the date of service.

• Provide scheduling, registration and cash collection access in Epic.

• Communicate with patients via outbound and inbound calls.

• Maintain productivity and quality standards.

• Function as a Super User and act as a resource for training new caregivers.

• Crosstrain to staff all areas of the department and rotate to different locations/hospitals as needed.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED.

• Two years of experience in a customer facing role with in-person or phone contact OR an associate’s degree and one year of experience OR a bachelor’s degree.

• Basic PC software application knowledge.

• Ability to use multiple data systems.

• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/