Patient Access Coordinator

Join Cleveland Clinic’s Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area.

A caregiver in this position works Day/Evening Rotation, from 8:00am - 5:00pm or 10:00am - 7:00pm.

A caregiver who excels in this role will:

• Organize and coordinate the activities and flow of work for the patient access area.

• Assign tasks, monitor performance of and assists in training patient service representative.

• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.

• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.

• Coordinate activities and resolve operational problems.

• Adjust employees, patients, and physicians' schedules to respond to operational problems.

• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.

• Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED.

• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis.

• OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others.

• Associate degree may substitute for one year of experience.

• Bachelor's Degree may substitute for the experience requirement.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/