ROLE SUMMARY

Summarize the primary purpose & key accountabilities of the role, including geographical scope (i.e. Global vs. Country/Region). Summary should be concise and include strategic information that would attract candidates to the role. It may be helpful to complete this section after you have finished the other sections of the document.

Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.

The GBS San Jose Financial Services is a high performing team responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets. The organization performs certain Record-to-Report, Source -to-Pay, Travel & Entertainment, Order-to-Cash and other related activities from regionally centralized locations in San Jose, Costa Rica.

The GBS (Global Business Services) Financial Services - San Jose Source-to-Vendor Master Operations Analyst will be a key player within the S2P organization. This position will be as main contact for local finance and all regions supported by GBS San Jose, performing sensible activities such as accounts payables inquiries and processing, controls related performance, inquiries regarding any issue related to the S2P process such as vendors changes status and approval. In addition, this role provides exposure with the Senior Leadership of the S2P organization, enabling the participation in different tasks like monthly aging or metrics reviews, detail process review, executing and guaranteeing excellence on the audit controls related to the process that applies for the S2P organization.

The objective of this role is to enable GBS Source to Pay to meet their business objectives by providing quality accounts payable analysis and overall business support for Site Leadership and market colleagues.

ROLE RESPONSIBILITIES

In order of importance, indicate the primary responsibilities critical to the performance of the role. It is recommended not to list actual tasks but focus on 5-8 essential responsibilities that highlight accountability and level of judgment required.

• Perform Vendor changes requests, review and approval using formal work instructions and policy documents
• Review, understand, confirm and/or validate information included as part of a Vendor Master Data processes
• Engage with Pfizer end users, internal stakeholders (Procurement, Finance, etc.), and suppliers as necessary to complete the vendor change requests review
• Daily review of e-mails received (Validate if any urgent/special request has been sent
• Use procurement and financial systems and tools
• Attention to detail and ability to work with a high degree of accuracy
• Capability to manage complex/critical scenarios

• Organizes own workload, prioritizes, and proactively follows up on outstanding items

• Responsible for end-to-end issue resolution related to vendor master data process

• Works towards and maintains agreed metrics and goals
• Has strong analytical and process management skills
• Actively supports our GBS value proposition by keeping processes aligned with our delivery model and global standard, adhering to our internal controls structures and help identifying process improvement opportunities
• Supports and co-leads select in-house processes, continuous improvement initiatives, and stakeholder collaborations

• Demonstrates business acumen and be able to apply market specific knowledge in Business Partner and Customer interactions

• Independently manages formal relationship with key internal stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units and countries

• Ensure the timely and proper execution of adequate internal controls, understanding our SOP proposing updates when the documentations do not align with our day-to-day processes
• Responsible for keeping accurate and up-to-date Work Instructions, Job Aids and Desktop Procedures documentation
• Assist the management team and other colleagues as needed
• Responsible for the maintenance and consistent application of Pfizer and GBS Americas policies
• Capable to make basic decisions over daily responsibilities
• Promptly escalates operative and legal issues to his/her manager
• Interfaces regularly with internal and external customers / vendors to resolve issues
• Maintains focus customer service
• Communication skills (written and verbal) – effectively communicate with internal and external customers and vendors
• Good understanding of system functionality and processes
• Participate on organization committees
• Seek opportunities to be mentored by others
• Demonstrate ownership of personal and professional development
• Ability to operate independently and remain focused through change or uncertainty

QUALIFICATIONS

Indicate qualifications that are job related, consistent with business necessity and necessary for the performance of an essential function of this role including: education/licenses/certifications, relevant experience (where legally permissible), technical and/or other job-related skills.

• Bachelor’s degree or in progress in Business, Accounting, or Finance
• 1-4 years of relevant functional accounting or finance experience
• Proficiency in MS Office: Outlook, Excel, Word, PowerPoint
• Good written and verbal English communication skills required, any other language if required by the business Portuguese (is a plus)
• Accounting Finance knowledge
• Proven experience in multinationals, shared services or finance related if applicable
• Working knowledge of ERP systems (SAP, ARIBA, MDGS preferred)
• Communication and customer service skills
• Problem solving and analytical skills
• Capability to manage complex/critical scenarios
• KPI's and measurement basic understanding
• Internal/external audit management experience

Work Location Assignment:Hybrid

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.