Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.

A caregiver in this position works 4:30am – 5:00pm.

A caregiver who excels in this role will:

• Process incoming and outgoing communications in the Security Operations Center.

• Monitor cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders.

• Receive, record, assess urgency, and respond to all security/police phone calls and emergency calls.

• Monitor and respond to all incoming alarm signals across multiple platforms.

• Receive and transmit all security/police multi-based radio, air transport and satellite communications.

• Process requests for classified data of caregivers, patients, and the public.

• Process code and medical emergency activations received from clinical caregivers and overhead page information.

• Monitor, analyze, and react to real-time alerts via social media and caregiver travel platforms.

• Draft and disseminate electronic notifications to internal stakeholders.

• Disseminate mass notification alerts to necessary caregivers during crisis situations.

• Perform clerical functions in the Security Operations Center.

Minimum qualifications for the ideal future caregiver include:

• One of the following combinations of education and experience:

• High school diploma or GED and two years of experience in a high-volume communications center, PBX operator, or public or private law enforcement/security agency

• An associate’s degree, Public Safety Dispatching certificate or equivalent formal training in criminal justice, computer science or a related field and one year of experience

• A bachelor’s degree in a related field

• Can to work in a stressful environment and take appropriate action

• Demonstrated customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/