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Job Summary:

The Senior Manager, Clinical Ops is responsible for the planning, organizing and managing of assigned areas. Works closely with leadership and physician management in the centralized infrastructure development and operations for a specific specialty, regional program or department. The Senior Manager, Clinical Ops plays an important role in coordinating the strategic planning, program and policy development for multiple sites to insure successful implementation and monitoring. Ensures department supports the needs of patients, physicians and staff and implements process improvement initiatives

Primary Duties and Responsibilities:

• Manages the administrative and clinical services for one or more physician officesites
• Plans, coordinates, implements and monitors projects and initiatives relating to operations, and ensuring they are consistent with strategic mission
• Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols
• Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements
• Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement. Develops business and operations plans for assigned areas, programs and services in collaboration with Director
• Establishes effective patient care processes and workflows in collaboration with other leaders.Develops and supports policies and procedures that support the provision of quality and timely patient care services
• Maintains appropriate quality control programs and partners proactively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical services.
• Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements.
• Supervises employees in immediate areas of oversight, including administrative, clinical, technician and health information staff. In conjunction with executive and medical leadership, provides direct administrative supervision of physician extenders. Assesses qualifications and hires candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment. Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources
• Demonstrates leadership to promote collaborative teamwork, cross-training and flexing of staff across operational areas, open communication and problem solving to ensure effective coordination and integration of services between operational areas and programs. Demonstrates consistent ability to promote, enhance and support the organizational culture

• 8 years experience in Healthcare management or related field required
• 3 years in business planning, performance improvement, data analytics, and healthcare operations preferred
• High School Diploma/GED Required
• Bachelor's Degree in Nursing, Business or Healthcare Administration Preferred