Digital Program Communications & Adoption Lead
Job Description
Why Patients Need You
At Pfizer, we apply science and our global resources to bring therapies to people that extend and significantly improve their lives. We strive to set the standard for quality, safety and value in the discovery, development and manufacture of health care products, including innovative medicines and vaccines. Every day, Pfizer colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time. Consistent with our responsibility as one of the world's premier innovative biopharmaceutical companies, we collaborate with health care providers, governments and local communities to support and expand access to reliable, affordable health care around the world. For 175 years, we have worked to make a difference for all who rely on us.
Our Commercial Creation Center team builds and maintains the platforms and capabilities that enable Pfizer Business Units to connect digitally with our patients & external customers and effectively engage and collaborate across teams internally. We manage large strategic programs for digital (web, mobile, omni-channel, & devices) products, platforms, services, and experiences in service of our customers including patients, HCPs, payors, and pharmacies.
Role Summary
The Digital Program Communications & Adoption Lead will have accountability for the overall internal communications strategy & execution for large global Commercial Digital Programs. This includes exciting Programs within Gene Therapy, Patient Services, Global Market Access, and more.
This role will report into the Global PMO organization working across Digital & business stakeholders around the world to develop relevant and creative communications, to align and enable changes necessary for our launch readiness success. Key expectations include writing & editing stakeholder communications and promoting Programs internally to stakeholders globally at Pfizer.
The ideal candidate is a Communications expert with experience collaborating across all organization levels on global programs. They should have skills in graphic design, event planning, change management, project management, and leadership. The role will require communicating complex technical information, building and sending newsletters, and leveraging PowerPoint and SharePoint in day-to-day communications.
Preferred: Familiarity with AI, Copilot, and MS Outlook tools for communications.
KEY RESPONSIBILITIES
Lead key Program Communications strategy and execution including stakeholder assessments, ongoing communications, Program marketing, email and newsletter templates, and branding & design
This strategic and visible role will work closely with business, Digital, and other relevant partners to enable our transformational Program delivery efforts
Ability to translate strategic ideas into tactical actions via an engagement roadmap
Conduct stakeholder analysis to develop robust Program communications plan, while continuously managing stakeholder engagement & measuring ongoing effectiveness
Partner with global deployment leads to evolve our business process governance model & engagement approach
Develop engagement campaigns, plans, and content (presentations, MS Teams posts, town-halls, onsite events, etc.) for high impact engagement.
Build status communications for impacted stakeholders to be kept apprised of upcoming milestones, risks and issues, & dependencies
Identify key changes or transformation required by the organization to prepare for product launch readiness in partnership with business & Digital leads
Assist PMO & leadership in facilitating program decisions and communications to impacted stakeholders
Provide feedback on methods to maximize end user understanding of new technology tools, communication methods and AI
BASIC QUALIFICATIONS
Bachelor’s Degree or equivalent experience plus a minimum of 7 years in similar roles in communications, management consulting, marketing; or 5+ years with advanced degree
Communications professional with deep knowledge & minimum 5 years of experience with global internal communications for senior leaders for large companies/Programs
Outstanding communication skills, both written and verbal, including meeting facilitation, event planning, colleague engagement and presentation skills
Strong track record of partnership with peers & senior level leaders across a highly matrixed organization
Excellent analytical and problem-solving skills with a history of hands-on, detail-oriented work
Ability to translate and simplify technical messaging for relevant audiences
Thrives in ambiguity with strong project management skills
Advanced MS Office and SharePoint particularly in MS PowerPoint to create executive ready presentations.
Visual communication/graphics background and experience following branding guidelines
PREFERRED QUALIFICATIONS
Life Sciences or related industry experience
Previous Management Consulting experience on large-scale Program communications & and change efforts
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Minimal travel may be required as part of this role
OTHER JOB DETAILS
Last day to apply: November 3, 2024
Must be able to work in assigned Pfizer office at Collegeville, PA 2-3 days per week, or as needed by the business
This is NOT a remote role
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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