DCG Operation Support Specialist
Job ID: 274861
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-

Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.
Job Summary
Serves as a team lead for EHR training and software upgrades and is responsible for directing the implementation and development of project plans. This position will also be the primary operational liaison between clinic stakeholders and the EHR in service for them and responsible for delegating the troubleshooting and resolving of EHR issues as they arise. The position requires superior communication and interpersonal skill with the ability to respond efficiently to complex EHR challenges.
Responsibilities
The duties include, but are not limited to:
Manages the development and implementation of components of the dental college's clinical information systems (axiUm, MiPACS, eRx, and Romexis).

Manages inter-departmental phases of the clinical systems to ensure that they are functioning and are properly aligned with the dental college's needs, goals, and reporting requirements.
Produces or oversees clinical information system-related reports and provides technical assistance in report generation as required.
Configures, manages, and implements user and role-based security for all dental college's clinical and non-clinical systems. Assigned Security Authority for DCG personnel in relation to AU Health clinical systems.
Creates and maintains a documentation library of the clinical information system environments, including settings, configurations, workflows, and change management/control processes.
Serves as the primary liaison with clinical information systems and supplementary vendors in troubleshooting, upgrading, training, enhancements, and associated functions.
Management of the dental college's patient notification and survey system (Intiveo) and administration of the dental college's interpretation services (Cyracom).
Perform other related duties incidental to work described herein. Assist with other projects as requested or assigned by dental administration.
Required Qualifications
Bachelor's degree from an accredited college or university in Business, IT, or Healthcare related field. Three years of relative experience in technology.
Preferred Qualifications
Master's degree from an accredited college or university in Business, IT, or Healthcare related field. Higher education experience. Dental knowledge. Five or more years of relative experience. Proficiency in Oracle, SQL, and Crystal Reports.
Knowledge, Skills, & Abilities
KNOWLEDGE
Advanced Computer knowledge
Project Management
Management
Healthcare Systems
Functional Expert

SKILLS
Critical thinking
Problem-solving
Written communication
Analysis
ABILITIES
Decision-making
Communication
Team player
Detailed-oriented
Shift/Salary/Benefits
Shift: Days/M-F (Work outside of normal business hours may be required)
Pay Band: B11
Salary: Minimum $56,600/annual
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicant from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.
Select University Faculty & Staff > Internal Applicants if you are a current university employee.

If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=274861&PostingSeq=1
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