Job Description:

Job Title: Information Security Incident Management Specialist

Corporate Title:  AVP

Location:  Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

This role offers an exciting opportunity to safeguard the Banks critical information systems.  In this role you will be supporting a rapid, globally coordinated, and managed response for moderately complex information security events and cyber security threats. Key responsibilities include supporting the containment of escalated incidents, identifying, and recovering abnormal and malicious activity, and reducing the impact and exposure to legal, financial, reputational, operational, and regulatory risks.

This team operates using a follow-the-sun model, with occasional weekend shifts.

Responsibilities:

• Lead efforts to protect enterprise systems and information by promptly responding to security threats and incidents, acting individually and as part of a team to resolve issues.

• Analyze advanced cyber security incidents to solve complex issues and improves incident handling procedures.

• Create thorough reports and documentation of all incidents and procedures, respond to tickets submitted by users throughout the organization, and presents issues and findings to team leadership on a routine basis.

• Support responses to audits and regulatory requests by partnering with Global Information Security and risk and control partners to drive positive risk and governance health.

What we are looking for:

• Incident Management:  Ability to swiftly respond to security incidents, contain them, and minimize their impact. 

• Customer and Client Focus: Provide excellent service to internal and external stakeholders.

• Data and Trend Analysis:  Understanding of statistical techniques to identify patterns and trends in data over time.

• Information Systems Management: Experience in managing and optimizing technology infrastructure.

• Threat Analysis:  Capable of identifying potential threats to information systems predict and mitigate risks proactively.

• Application Development:  Familiarity with application security principles. Ability to access code for security flaws.

• Quality Assurance:  Can ensure the effectiveness of incident response processes. 

• Risk Modelling: Quantity and assess risks associate with cybersecurity incidents using models to prioritise responses and allocate resources.

• Interpret Relevant Laws, Rules, and Regulations:   Stay informed about legal and regulatory requirements and map these obligations to the banks risk taxonomy.

• Technology System Assessment: Ability to assess existing systems and recommend improvements.

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.