Business Systems Analyst 1
Job ID: 280130
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University '
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
College/Department Information
The mission of the Division of Information Technology at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.
Job Summary
Serves at various levels in support of software related initiatives from inception to implementation and support. Through in-depth knowledge of the business, This position will document business processes, leads fit/gap analysis, develop needs analysis, document functional and technical specifications, perform system and user acceptance testing, and effectively communicate analysis to customer and project team. Incumbent will coordinate with customers to plan, design, develop, and launch efficient internal business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. Generates and compiles reports based on the findings, complete with probable causes and possible solutions to systems issues. Incumbent will apply proven professional communication, analytical, and problem-solving skills when writing and communication with leadership, customers, staff members, and vendors.
Responsibilities
The duties include, but are not limited to:

PRODUCTION SUPPORT: Provide end user application support through monitoring support tickets; Provide problem determination and resolution on functional and Technical issues; Consult with programmers, database administrators, and systems administrator as required to resolve issues; Participate in user group and vendor meetings; Act as one of the primary liaisons with the University System Office support of their delivered systems; Support customer for all State, Federal and Data Warehousing regulations; Provide technical expertise to troubleshoot and resolve date issues; Support end user ad hoc report request by providing design, development and testing of reports using various query tools and Crystal Reports. Serve as primary liaison between ITS and the business units for all Enterprise Systems.
CHANGE MANAGEMENT: Utilize the ITS Change Management System to record and manage user requests for enhancements, system modifications and production support; Participate in routine change review meetings locally, with vendors and the University System Office; Utilize designated tracking systems or monitor system changes compared to business processes with a goal of identifying where improvements can be made; and, record all expended effort in the change management system or in the appropriate project tracking system; Provide Design Deficiency Reports (DDR) for tracking system deficiencies for vendors who do not have a formal support system.
SYSTEM MODIFICATIONS, ENHANCEMENTS AND UPGRADES: Participate in the definition and design of application modifications; Create and maintain test plans in a way that, over time, complete system test plans are developed in a reusable format; Assist in monitoring release notifications from application vendors and the University System Office; Provide content/information and analysis for pre-release and release notifications; Participate in testing and certifying software releases and upgrades by developing test plans for new features locally developed and special use cases; Conduct system testing through the combination of locally developed and supplied test plans; and act as the primary use department liaison as the certify releases.
BUSINESS PROCESS REVIEW: Participate in and facilitate Business Process Review sessional with a goal of better utilization of systems and streamlining daily operations; Monitor systems in relation to customers business processes and provide tested suggestions for business process improvements or changes in system utilization to improve operations.
PROJECTS: Assist in compiling and developing functional specifications and defining user requirements, if not provided by a vendor; Participate as team lead when assigned; Follow project guidelines when participation in project assigned tasks; Monitor and maintain all project schedule tasks as assigned and participate in development of project plans by attending Work Breakdown Structure meetings; Ensure projects are delivered in accordance with project timeliness and task target dates.
TEAM PARTICIPATION: Assist junior level analysts with issues to ensure they gain required knowledge of applications, standards, operations, and capabilities. Make suggestions for Improvements to team policies, processes and procedures in relation to system utilization and customer service. Provide application specific training to ensure cross-training and complete understanding of each assigned application by other Business Systems Analysts as required.
OTHER DUTIES: Perform all other job-related duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university in a related IT field of study, along with four (4) years of experience in a relevant field of work, to include two (2) years of experience in using a system in a relevant functional area running enterprise-wide business, research, and/or academic applications and providing technical expertise.
OR
Two (2) years of higher education in a technical area, along with six (6) years of experience in a relevant field of work, to include two (2) years of experience in using a system in relevant functional area and providing technical expertise.
Preferred Qualifications
SQL or SQL Plus and Crystal Reports experience. Experience in supporting/implementing an enterprise software application such as: PeopleSoft, Banner, and API Healthcare from inception to implementation to production.
Knowledge, Skills, & Abilities
KNOWLEDGE
Experience assisting users with troubleshooting information system applications
Technical understanding of relational databases and knowledge in how to read/write SQL Selects
Knowledge of analysis, design techniques, documentation needs and techniques and data mapping techniques

SKILLS
Excellent interpersonal, written and verbal communication skills
Experience either directly performing the business operations through the use of an automated information system or in a technology support role for these business operations
ABILITIES
Ability to maintain confidentiality, interpret and respond to user problems and conduct and evaluate systems testing.
Shift/Salary/Benefits
Shift: Days/M-F (Work outside of normal business hours may be required)
Pay Band: B10
Salary: $52,00/annually - $64,734.80/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/ Search by job id 280130
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=280130&PostingSeq=1
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