Advertising's Support Products & Services team is searching for a curious, detail-oriented Business Analyst (BA) to join a multi-faceted Business Intelligence team that serves a broad variety of product, program and engineering stakeholders.
Key job responsibilities
The BA is ultimately responsible for ensuring their stakeholder teams can make fast and high quality decisions by providing the right data, in the right format, at the right time and in a sustainable way.
Specific responsibilities include:
• Collaborating with stakeholders to propose and implement new metrics or enhancements
• Developing reports and dashboards to provide insights into advertiser support metrics and performance
• Conducting root cause analysis on advertiser pain points and service issues
• Supporting the rollout of initiatives and technologies, including AI-driven solutions
• Assisting with maintenance and operational excellence
• Documenting current processes and workflows
About the team
The Support Products & Services (SP&S) team’s mission is to provide the right support and services at the right time to ensure advertisers can effectively grow their business through advertising. For Amazon's 1.8MM self-service advertisers, this includes providing education in their workflows and resolving issues they encounter with excellent contact center support.

BASIC QUALIFICATIONS

- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders

PREFERRED QUALIFICATIONS

- Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.