Amazon Robotics develops state-of-the-art robotics solutions to power Amazon's world-class Fulfillment Operations, which handle more single items than any other company. Our collaborative team is at the forefront of building automated manipulation products to handle and process packages and singular items. Since 2012, Amazon has developed, produced, and deployed more than 750,000 robots across its operations network.
Our Global Robotics Deployment team is searching for a high energy Principal Technical Program Manager (TPM) that can manage the complexity and diversity of Deployment Services delivered on behalf of our internal Amazon Robotics Storage Solutions and Engineering customers. As a Principal TPM, Storage Solutions Deployment you will act as the Single Threaded leader (STL) for an exciting next generation Automated Storage Solution expected to deploy globally and you are responsible for managing all New Product Introduction (NPI) Deployment Services committed to our Storage customer(s). You ensure the successful delivery of the complete Customer Delivery Solution “package” at the service deliverable level and work with service owners across the entire Deployment organization to ensure requirements are met that lead to delivery of commitments and exceeding customer expectations.
Key job responsibilities
As the Storage Solutions Deployment STL your primary responsibilities are:
• Demonstrating ownership by acting as the Single Point of Contact (SPOC) for all things Storage Solution Deployment related with customer, partner, and stakeholder teams
• Coordinating with each Deployment-team on service deliverables: Deployment Readiness (DR), Systems Integration (SI), Deployment Engineering (Int’l and NA RDE), Strategy & Operations (S&O), Retrofit Readiness (RR) on clear definition of the Customer Delivery Solution (set of services) and the respective measures of delivery success
• Establishing a mechanism and cadence to manage total Customer Delivery Solution status by deployment service
• Managing escalations or misalignments when there are risks to delivering committed services with high quality
• Managing tradeoff decisions with customers, stakeholders, and partner teams when there are conflicting priorities
• Working with Deployment teams to determine whether a decision is a one-way or two-way door; managing necessary discussions with customer and partner teams to manage expectations, impacts, and risks, associated with said decision(s)
• Ensuring role clarity as it relates to the service delivery teams and escalating to functional leadership when there are misalignments that impact delivering on commitments
• Developing and publishing a clear RACI to create transparency with customer teams and to drive ownership and accountability
• Leading any associated Lessons Learned, Root Cause Analysis, or Retrospectives with regard to Customer Solution Delivery
• Coordinating across internal teams (i.e. Robotics Supply Chain, Robotics Manufacturing, Design Engineering Services, and Global Safety & Support) to ensure alignment and enablement of delivering deployment services
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
As the TPM for Storage Solutions Deployment you seek to maximize decision-making velocity by removing obstacles, but recognize that maintaining reporting lines within functional disciplines is good for raising the bar within a discipline to achieve greater efficiency; you rely heavily on getting work done through others and you are a master of influencing others to meet deliverables. The Storage Solutions Deployment STL works across service owners in Deployment to drive prioritization, maintain commitments, and manage all of the associated cross-team communication.
While the Storage Solutions STL does not ultimately own headcount allocation by service, you are empowered to audit, evaluate, and escalate risk to the functional leader when headcount allocation is a driver of service delivery risk.

BASIC QUALIFICATIONS

- 8+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 2+ years of end to end services delivery experience
- Bachelor's degree
- Experience with service delivery and management of tradeoffs with customers
- Experience owning/driving service delivery strategy and definition
- Experience managing service delivery expectations across cross-functional teams, building processes and coordinating dependencies

PREFERRED QUALIFICATIONS

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- 5+ years working in a service delivery capacity
- Strong track record for delivering results through influencing others
- Ability to work effectively across highly geographically dispersed teams
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.