Engineer Computer Systems Support
Job Description
Salary Range: - $50,000 to $100,000 a year
Technical/Functional Skills
• Advanced knowledge in infrastructure projects, operations systems, and data analytics.
• Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).
• Testing, troubleshooting, and diagnosing computer error messages and failures.
• Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
• Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
• Understanding of technology offerings and businesses supported.
• Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
• Genuine interest in continuous feedback, learning, and growth opportunities.
• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
• Escalate issues to next level support if needed.
• Work with the team and create Technical Knowledge Base article.
• Strong analytical and problem resolution skills.
• Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.
• Knowledge of Imaging PCs.
• Knowledge of Vendor Management.
• Knowledge of Commissioning & Decommissioning of assets.
• Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for coordination and the physical execution of Installations/Moves/Adds/Changes (IMACs).
• Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.
• Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones.
• Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in AD
Experience Required Prior Experience is needed for same kind of Role
Roles & Responsibilities Role – Desktop/Field Service Agent at specific McKesson Offices
Responsibilities -
• Laptop Deployment
• Ima ging of Laptops
• Maintenance of asset inventory
• Laptop Break fixes
• Legal hold data backup
Generic Managerial Skills As such not required, should be come in office in proper cloths
Salary Range: - $50,000 to $100,000 a year
Apply Now
Please mention to the employer that you saw this ad on AmericanCareers.com
- Share this job:
- [Save this Job]
