mso-bidi-font-weight:normal">Must Have Technical/Functional Skills bold">

• Designing, Managing Cisco Unified
  Contact Center Enterprise technologies (UCCE), Cisco Customer Voice
  Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.


• Good Understanding and work
  Experience in third party products like, Appspace, eGain, Avaloque,
  Calabrio, Acqueon


• Must have hands on experience in
  VXML gateways, VVBs, SIP proxy.


• Must have hands on experience
  with the following Cisco voice applications


• Cisco Unified Communications
  Manager (CUCM),Cisco Unity Connection Voicemail, Cisco Presence,
  Expressway MRA solution, Redsky.


• Experience with routine system
  administration tasks such as OS and application patches, upgrades and
  backups of the voice environment.


• Information Technology
  Infrastructure Library (ITIL) framework, with focus on Availability
  management, Release management, and Change Management


• Process Improvement
  identification/execution (e.g., optimization, proactive, Automation,
  innovation)