mso-bidi-font-weight:normal">Must Have Technical/Functional Skills bold">

• UCM (Unified Communications
  Manager) engineers who have experience managing and troubleshooting Ribbon
  SBCs. (experience with Oracle and Ribbon SBCs is a plus) but


• Ribbon SBC is a gap we are trying
  to close. Ribbon Session Border Controllers (SBC)


• Basic understanding of Cisco IP
  telephony Network Infrastructure.


• Good knowledge of voice protocols
  SIP, MGCP, H.323, SCCP, ISDN


• Basic understanding of various
  logs and traces from Collaboration products CUCM, CUC, CUCM IM&P,
  gateways.


• Good understanding of various
  APIs, SDKs and protocols used for automation: AXL, REST, SOAP


• Ability to write scripts /
  programs in at least one language for example: Python, Java, Perl


• Ability to troubleshoot
  collaboration solutions covering multiple products and features under
  and drive incidents towards resolution


• Able to identify problems,
  acquire ownership and deliver solutions at a high level of customer
  satisfaction.


• Excellent written and verbal
  communication, interpersonal and presentation skills.


• Proven planning, prioritization,
  and organization skills


• ITIL Foundation level knowledge