Technical/Functional Skills Oracle CC&B, Jira, SQL, Testing and Validation Processes, Workflow Optimization.

Experience Required We are seeking a CC&B SME with 8+ years of experience to provide technical expertise and strategic oversight for Oracle Customer Care and Billing (CC&B) systems. The role involves ensuring CC&B solutions meet business goals while maintaining high-quality performance and compliance.

Roles & Responsibilities

• Serve as the technical expert for CC&B workflows, configurations, and integrations.

• Lead and oversee quality assurance testing for CC&B modules and processes.

• Develop and enforce quality standards, testing methodologies, and best practices for CC&B solutions.

• Identify and resolve complex system issues, ensuring CC&B solutions operate reliably and efficiently.

• Design and execute comprehensive test plans for CC&B functionality and performance validation.

• Utilize tools like Jira for defect management and coordinate with development teams for timely issue resolution.

• Collaborate with stakeholders to understand requirements and ensure alignment with business objectives.

• Automate testing and validation processes for CC&B systems to improve efficiency.

• Provide mentorship and training to teams on CC&B tools, workflows, and quality standards.

Salary Range: - $95,000 to $140,000 a year