With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Advocacy & Customer Trust (ACT) delivers connected support experiences to our customers to gain and keep their trust. As a company, we rely heavily on Commercial Partners to drive tech acceleration and business growth via the services and solutions they provide to Microsoft customers. In turn, our Partners rely on Microsoft to provide reliable and effective technical support that enables them to deliver customer success.

We are looking for a Partner Engagement Director. This new leadership position is part of the ACT organization within Customer Service & Support (CSS). It represents an opportunity to address a critical need for greater connection and action across the internal Microsoft ecosystem, including CSS, the Partner field and Partner Offerings, to drive an improved reactive support experience for our Commercial Partners. A brand-new role for the organization, this is an opportunity to shape the strategy and execution plan to maximize cross-group collaboration and impact by building on established ACT best practices and introducing fresh new thinking that will maximize the impact for the Partner ecosystem.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.