ServiceNow S2P Technical Architect

TATA Consultancy Services Ltd.

Richmond, VA

Job posting number: #7304909 (Ref:tsc-355321)

Posted: March 29, 2025

Job Description

TCS is seeking a ServiceNow Technical Architect to lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.




You will:



  • Design & Implementation, Customization and Maintenance of ITSM SPO Module

  • Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.

  • Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.

  • Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.

  • Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes.

  • Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.






Additional Responsibilities Include:



  • Provide necessary guidance to ServiceNow resources, on Implementation, S2P Integration with other apps like SAP , Data transfer, Support and Development including enhancement requests

  • Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.

  • Guide the team in having the right level of details in the design artifacts.

  • Review the design and code to ensure it aligns to customer expectation and follows industry standards

  • Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

  • Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues

  • Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow

  • Follow up on outstanding development needs and provides timely status reports to the project manager

  • Advise on options, risk and impacts on business/ITIL processes

  • Communicate technical problems and solutions to both technical and non-technical audiences






Qualifications:



  • 10 to 12 years’ experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (SPO Module), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution.

  • Experience as a Senior Technical Lead / Architect

  • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations,

  • ServiceNow platform implementation, development, support, enhancement

  • Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS

  • Strong customer service and excellent verbal/written communication

  • Excellent attention to details, ability to multitask, and effective time management skills

  • Understand full ITSM application lifecycle

  • Certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) , ITIL






Salary Range:$100,980-$137,610 a year









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More Info

Job posting number:#7304909 (Ref:tsc-355321)
Application Deadline:Open Until Filled
Employer Location:TATA Consultancy Services Ltd.
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