• Experienced in any one of the IAM skills listed below:


• Forgerock – CIAM


• Radiant Logic – Virtual directory servers


• Ping Federate


• ODSEE
  – LDAP

• Handle end-to-end IAM-managed support (as per SLA)


• Incident Management, change management, and knowledge management.


• Drive complex ForgeRock AM integrated issues resolution and
  resolve the issues.


• Act as the primary point of contact for all onsite IAM-related
  issues, queries and deployments.


• Responsible for Change management, raising CRs in Service Now/JIRA
  etc.


• Generate regular reports on IAM system performance, issues, and
  resolutions for customer review using Grafana.


• Should be able to generate incident reports to be shared with
  customers.


• Execute minor upgrades and patches related to the product.


• Own the environment and handle regular maintenance activities (DR
  drills, log rotation, health checks).


• Ability to write complex SQL queries. Knowledge of Active
  Directory/LDAP and databases.


• Knowledge of Windows and Linux environments.


• Capable of providing support of ForgeRock on Windows and Linux
  environments.


• Should
  be capable of writing automation scripts using UI Path, Python as preferred
  language.

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