Military Stdnt Records Coord 1
Job ID: 283793
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
The Office of Military and Veteran Services at Augusta University is seeking a dynamic, student-centered, and professional individual to provide excellent customer service directly to prospective and new military-affiliated students and their families. As a primary customer service contact for the Office of Military and Veteran Services, this position works closely with students, Veterans Affairs, and other parties who play a role in providing educational support for military-affiliated students. The Student Records Coordinator 1 will support the persistence and retention of students receiving VA educational benefits through processing of required paperwork in a timely manner, advocating on behalf of the student when it is needed, and supporting the goals of the Enrollment Management Division and the Office of Military and Veteran Services. Come and join a team that is energetic, vibrant and student centered.
Job Summary
Provides initial guidance to walk-ins, callers, and answers questions about VA Benefit eligibility and chapters. They correct records from students to certify the student's hours in VA ONCE and set the student up in 3rd Party contracts to keep enrolled students from being dropped from their courses until the VA is invoiced and pays Augusta University. This position does an initial reconciliation of their accounts and adjusts student contracts as necessary. This position may manages other military educational or vocational programs. This position reviews military waiver application and supporting documentation. If applications meet the criteria, this person processes those items in BANNER. MVS offers programming for student veterans throughout the year and assists with those events on the main campus and assists staff events at Ft. Gordon and in the community as well.
Responsibilities
The duties include, but are not limited to:
CUSTOMER SERVICE: Provide excellent customer service for callers, when emailed and face-to-face.
STUDENT ASSISTANCE: Provide correct information to students and accurate certifications to Veterans Affairs or other military program so that students can receive housing and book stipends, and AU received payment as soon as possible. Place the student in 3rd party contracts to prevent them from being dropped from classes.
ADMINISTRATIVE: Assist Students to submit Military and Recently separated tuition waivers with the required documentation. Add appropriate codes to BANNER/SLATE in a timely manner.
OTHER DUTIES: Assist with other related duties and participate in military affiliated student events as required.
Required Qualifications
Associate's degree from an accredited college or university and two years of higher education or relevant work experience.
Preferred Qualifications
Bachelor's Degree from an accredited college or university preferred.
Familiarity with BANNER/SLATE, VA ONCE, VA Educational Benefits rules and regulations, GOArmyEd processes, and good conflict resolution skills.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases
SKILLS
Excellent interpersonal, verbal, and written communication skills
Strong customer service skills
ABILITIES
Ability to maintain confidentiality
Demonstrated ability to interact positively with multiple groups of people with various backgrounds and interests.
Shift/Salary/Benefits
Shift: Days; Monday-Friday
Pay Band: B4
Salary: $17.02/hourly - $20.02/hourly
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/ Search by job id 283793
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=283793&PostingSeq=1
jeid-ff4e7164aaa8a74aa74c21d72d0d90fb