The Business Program Manager – Service Delivery Management function sits within the Global Vendor Operations team for Microsoft’s Operations Service Center (OSC), a part of the Microsoft Business Operations organization. The Business Program Manager is responsible for the Service Delivery management and Contract Management of our outsourced contracts and ensuring all Service Level Agreements (SLAs) are met by our vendors. In addition, the role will be the escalation point for vendor related performance, and will work across various functions as such Procurement and Finance to ensure outsource compliance, and budget management.
The successful candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, judgement, and analytical skills with a customer and compliance focus. If you love the pursuit of excellence and are inspired by empowering every person and every organization on the planet to achieve more, then we invite you to learn more about Microsoft Business Operations and the value we deliver to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.