The Business Program Manager – Service Delivery Management function sits within the Global Vendor Operations team for Microsoft’s Operations Service Center (OSC), a part of the Microsoft Business Operations (MBO) organization. The Business Program Manager is responsible for the Service Delivery management and Contract Management of our outsourced contracts and ensuring all Service Level Agreements (SLAs) are met by our vendors. In addition, the role will be the escalation point for vendor related performance, and will work across various functions such as Procurement and Finance to ensure outsource compliance, and budget management.

The successful candidate should be comfortable working within a highly matrix-driven organization, exhibit organizational, communication, judgement, and analytical skills with a customer and compliance focus.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.