At Microsoft, our mission is to empower every person and every organization on the planet to achieve more—and the Customer Engagement Team (CET) is where that mission comes to life. As part of the Commercial Solution Areas (CSA), CET leads high-impact executive engagements that deepen customer and partner relationships while accelerating cloud growth. We design and deliver end-to-end experiences that blend curated content, speakers, and immersive storytelling to inspire action and drive AI transformation. If you're passionate about engaging with customers and want to be at the forefront of innovation, CET offers a dynamic platform to make a meaningful impact and grow your career. 

Are you someone who thrives in a dynamic environment, excels at managing high tech facilities and has a passion for delivering exceptional customer experiences?  As we are preparing to open our new flagship Experience Center (EC One), we are seeking a dedicated and experienced Experience Center Operations Manager to join our team. We are looking for someone with a passion for excellence to manage the day-to-day operations of this world-class facility, ensuring that everything runs smoothly and efficiently from day one. This role will support the Experience Center Director, work closely with the Global Shared Services teams, monitor performance of multiple suppliers, coordinate with various contractors, and collaborate with a broad group of stakeholders to maintain high standards of service and guest satisfaction. 

This position is based in Redmond, WA at Microsoft’s Experience Center One. This role is business essential and thus requires on-site presence due to the hands-on nature of briefing delivery (with some flexibility for remote work as needed). The Travel requirement is typically low (approximately 0–25%), but occasional travel may occur for off-site events or coordination with other Experience Centers.

We are seeking two Experience Center Operations Managers, one for each of the following shifts:

• PM Experience Center Operations Manager will be from 12PM – 8PM but may vary due to daily briefing volume and special events. 
• AM Experience Center Operations Manager will be from 6AM – 2PM but may vary due to daily briefing volume and special events. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.