The CLO (Customer Lifecycle Operations) Program Manager will oversee the design and delivery of outsourced global tele-services solutions, leveraging a network of top-tier global tele-sales and tele-services vendors. This role is pivotal in driving operational performance, ensuring the highest standards of compliance, and executing business strategies through exceptional outsourced service delivery. A critical aspect of this position is to ensure that supplier (global vendor) performance consistently meets and exceeds the expectations of both customers and stakeholders. The role demands significant executive stakeholder engagement and adept stakeholder management within a matrix organization. 

Our hybrid work policy is built on flexibility, inclusiveness and productivity and will require a minimum of 60% office-based presence for this role.