Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist for the UPS Pulmonary department, your responsibility is to deliver exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m. with occasional float requirements.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate, triage and resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling of tests/procedures, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Facilitate billing functions, accurately meeting compliance and organizational quality and productivity standards.

• Enter and maintain confidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

• Process the workflow for the day.

• Support and participates in process improvement efforts.

• Generate staff provider rescheduling and relay staff messaging.

• May participate on committees and have a role in other Institute initiatives.

• May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED

• Two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree

• Knowledge of PC window applications sufficient to input and retrieve data

• Basic math skills sufficient to process insurance co-pays

• Experience in providing exceptional customer services and conflict resolution

• Ability to understand and interpret medical insurance information

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Demonstrable personal computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.