Join our team at Cleveland Clinic's Weston Hospital and experience world-class healthcare at its best. Cleveland Clinic is named the No. 4 hospital in the United States according to the U.S. News & World Report. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic you will build a rewarding career with one of the most respected healthcare organizations in the world

As an Appointment Center Supervisor, you will plan, organize, direct, supervise and control registration and scheduling in accordance with established policies and procedures. You will also maintain and manage productivity and customer service standards for the department

Caregivers in this role will work Monday through Friday from 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Oversee the day-to-day workflow of the Appointment Center, as well as supervise all employees in daily operations.
• Maintain staffing levels, approvals and schedules paid time off including leave requests.
• Provide leadership and training.
• Improve procedures and policies
• Encourage and support morale building activities to improve the work-team as well as communicate with employees and provide orientation on policies.
• Identify and implement opportunities to improve speed, quality and effectiveness.
• Monitor Symposium system consistently throughout the day to identify not ready performance, talk time outliers, idle time and system aberrations.
• Monitor calls through TRACE or phone observe function to assess customer service delivery.
• Assign web and EPIC MyChart appointments as well as monitor pending reports.
• Prepare monthly progress reports on employee performance as well as assist management in hiring and termination processes.
• Assist with and complete annual performance reviews as well as work with other departments in developing policy and procedures.

Minimum qualifications for the ideal future caregiver include:

• Customer service, patient registration, scheduling, insurance verification and authorization experience
• Previous supervisory experience in a medical office or hospital

Preferred qualifications for the ideal future caregiver include:

• Associate’s and/or Bachelor’s degree

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires frequent walking from department to department: requires sitting at a work-station or desk; requires standing; work may include occasional pushing and/or pulling, lifting, and carrying objects weighing up to 20 lb., such as files, documents and computer printouts.
• Work requires finger dexterity and eye hand coordination to operate a computer keyboard at a moderate skill level.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.