Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

As a Patient Guest Services Assistant, you will be stationed at an information desk to provide customer service by providing directions to patient rooms or other areas of the hospital, serving as local resource for visitors and ensuring a safe environment for patients, guests and caregivers.

A caregiver in this role works days varying from 7:00 a.m. – 8:00 p.m. with weekend and holiday requirements.

A caregiver who excels in this role will:

• Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.

• Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.

• Access patient information to confirm appointment times, appointment locations and room numbers.

• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.

• Correct and/or report safety, maintenance, and cleaning needs.

• Respond to Code Blue and Code Red emergencies with appropriate equipment.

• Coordinate patient needs with other departments.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Basic computer skills: Epic, outlook, and other internal systems

• Ability to function with empathy, friendliness and professionalism when interacting with patients and guests

• Two years of experience in a customer service role with at least one year of providing face-to-face customer service

Preferred qualifications for the ideal future caregiver include:

• Associate’s degree

• Excellent customer service skills and ability to solve problems and diffuse issues with patients/visitors

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Normal or corrected vision, hearing and speech.

• Ability to push patients in wheelchairs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.