Summary

Job Duties

• Reviews incoming referrals and orders.
• Triages patients.
• Schedules appointments and/or procedures in BCM and BSLMC, assuring that every referred patient will have a procedure date scheduled.
• Works closely with the referral center.
• Contacts patients for instructions before the procedures and notifies patients of date/time/arrival time.
• Requests additional information from referring physicians if needed.
• Works closely with the endoscopy care coordination team to fill endoscopy block.
• Works on order work queue to select orders and schedule patients.
• Works closely with MD for any patient special instructions, including procedure locations and clearances prior.
• Performs cross-checks for procedural or scheduling conflicts to ensure accuracy of exam.
• Verifies and confirms patient identification and patient information including patient precautions and other vital information on all documentation, as observed by supervisor.
• Responsible for making and scheduling patient appointments in an efficient and timely manner; routes calls to appropriate staff member.
• Performs additional duties as assigned by supervisor.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications

• EPIC experience.
• Prior ambulatory care experience.
• Bilingual (Spanish) preferred, not required.