Join Cleveland Clinic’s Neurological Institute and become a part of one of the most respected healthcare organizations in the world. This center is known for being a leader in treating and researching the most complex neurological disorders and advancing innovations in neurology. Now, the Neurological Institute is expanding with a newstate-of-the-artfacility which will includeadditionaloperating rooms and ambulatory, infusion, imaging, EMG and sleep and brain study services.Come takean active role in the next wave of transformative care, here at Cleveland Clinic.

This role supports five providers and serves as a primary point of contact for patients. Responsibilities include answering patient calls, managing refill requests, fielding questions, supporting provider calendars, tracking requests and vacation time, andsubmittingreimbursements and expense reports. The role also processes fax requests, prepares FMLA and disability forms for the clinical teams, and manages MyChart refill requests, ensuring all patient inquiries are addressed accurately andtimely.

Strong office and administrative skills are essential, along with excellent customer service. Epic experience is preferred but notrequired, as training will be provided.

A caregiver in this position works full time40 hours| Monday—Friday| days 8:00am—5:00pm (flexible)| after90days,the role is hybrid 3 days in office, 2 days at home.

A caregiver who excels in this role will:

• Manage incoming correspondence for disbursement to theappropriate practice.

• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

• Effectively document and convey patient matters toappropriate medicalprofessionals andinitiatependingorderand labs, etc.

• Manage physician clinic schedules, including slot management and reconciling scheduling errors.

• Collect insurance information,forwardit to Patient Financial Advisors and follow-up asrequired.

• Assistpatients with check-in for virtual appointments.

• Initiate patient referral processes andmonitorreferrals for empaneled patients.

• Assistwith messages and inbound calls.

• Respond to provider’s emails and manage staff out-of-office arrangements.

• Respond to referral emails

• Schedule meetings, manage travel and reimbursement processes, andassistwith recertification/licensing renewal.

• Offer ITassistance.

• Arrange and execute all department events and manage incoming mail.

• Take and transcribe meeting minutes.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED

• Experiencewith Electronic Medical Records

• Complete EPIC training during first year

• Experience using Microsoft Office Suite products (Outlook, Word,Excelor Power Point)

• Experience may be assessed with an on-line Skills Assessment

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree

• Three years’ administrative assistant experience in a professional setting, healthcare experience

• OR an Associate or Bachelor’s Degree may offset two years' experience

• Typingproficiencyof with accuracy

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective.