Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.By joining the team as a Patient Access Representative,you will provide a comprehensive set of business and financial related services during thepatientaccess process on the day the patient arrives at Union Hospital to receive healthcare services. You will work face-to-face with diverse populations of patientsat both the window and bedside,collecting their financial, insurance, medical, and demographic information to check them in, complete their registration, and leave a positive,lasting impression. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals.

A caregiver in this role works11:00pm to 7:30am on a 4-week rotation. This rotation is set-up as Monday & Sunday (week 1); Sunday, Thursday, Friday (Week 2); Thursday, Friday, Saturday (Week 3); Sunday, Friday (Week 4). Rotational holidays are required.

Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday through Friday from 8:00am to 4:30pm on-site at Main Campus. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.

• Crosstrain tostaffall areas of patient access, such as front desk, admitting office,EDand cash register.

• Function as a Super User and act as a resource fortraining ofnew caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED and two years of experience in a customer facing role OR anAssociate’sDegreeand one year of experience ORaBachelor’sdegree

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Basic PC software application knowledge and ability to use multiple data systems

• Excellentcommunication, organizational and interpersonal skills

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.