Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule:
This position may be scheduled 4 or 5 days per week, based on department needs. Monday and Friday availability is required. The remaining workdays are flexible and will be determined in collaboration with the hiring manager.
Summary:
- Responsible to facilitate successful delivery of services to linguistically diverse patients/family members.
- Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests.
- Provides translation service (both sight translation & written translation) of pertinent materials for patients and families such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.
Essential Functions:
- Serve as cultural mediator, as necessary and when appropriate, to enhance communication between staff and patients/family of other cultures as it relates to medical care adheres to standard code of ethics for medical interpreters.
-Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
-Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
-Answer calls promptly and conduct interpretation in a friendly and professional manner.
-Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
-Serve as cultural mediator, as necessary and when appropriate, to enhance communication between staff and patients/family of other cultures as it relates to medical care.
-Adheres to standard code of ethics for medical interpreters.

Education:
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials:
Experience
healthcare and/or medical interpreting experience 2-3 years preferred
Knowledge, Skills and Abilities
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Being aware of others' reactions and understanding why they react as they do.
- Talking to others to convey information effectively.
- Understanding the implications of new information for both current and future problem-solving and decision-making.

Onsite

90 Blossom Street

38

Regular

Day (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework