Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Exceptional care is a team effort — both at the bedside and in the office. Even ifyou’venever considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you willsupportMartin North Hospital’sDavid L.SmytheWound Center throughchecking patients in and out, answering incoming phone calls,scheduling appointmentsand more. You will havevarious opportunitiesto grow and expand your skills and move into other roles throughout the enterprise.

A caregiver in this position works Monday-Friday from8:00AM – 5:00PM.Availability for rotational weekend support in the future isanticipatedfor satellite locations.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostictestingand/or surgical procedures, obtain referral/authorizations,maintainphysician calendar and other administrative duties.

• Support clinic operations by direct involvement with the physician(s) and nurse(s).

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.

• Work through and solve patient issues professionally andin a timely manner.

• Take and relay phone messages for the respective area in a clear and concise manner in accordancetoCCF policy.

• Assistwith calendar, meeting and travel arrangements as requested and ensure proper forms are completed.

• Ensure all patients are rescheduled relating tophysicianout daysin a timely manner.

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via TotaleMed) as needed.

• Verify and update patient demographics and insurance information.

• Identifywhether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.

• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.

• Input reasons for all visitsonall appointments.

• Ensure same day add-on appointment is communicated toappropriate departmentpersonnel and authorization is secured.

• Complete and deliver surgery packets to OPS and Access Plus.

• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Two years of clerical, customerserviceor other relevant experience

• Knowledge of medical terminology gained through experience or formal course work

• Basic math skills, such as addition, subtraction, multiplication,divisionand percentages

• Strong computer skills and working knowledge of Microsoft applications and email software

• Typing competency with the ability to format, spell, punctuate,editand proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience